Privacy Policy

Last updated: August 8, 2026

Montessori Supply Haryana ("Montessori Supply," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit mshonline.in, browse our products, or place an order (the "Website"). This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices and rights available to you.

By using the Website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the Website.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: name, email address, phone number, shipping and billing address, and any information you submit through contact, enquiry, or school-setup forms.
• Order information: details of products purchased, order value, and order history.
• Payment information: we do not collect or store your card, UPI, or net-banking details. All payments are processed securely by our payment partner, CCAvenue, which is PCI-DSS compliant. We only receive confirmation of payment status and a transaction reference.
• Technical information: IP address, browser type, device information, and browsing behaviour on the Website, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders
• Communicate with you about your order, account, or enquiries
• Provide customer support and respond to school/institutional consultation requests
• Send updates, offers, or educational content, where you have opted in; you may unsubscribe at any time
• Improve our Website, products, and customer experience
• Detect and prevent fraud, and comply with legal obligations

3. Cookies

We use cookies and similar technologies to keep the Website functional, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect how parts of the Website function.

4. Sharing of Information

We do not sell your personal information. We share information only with:

• CCAvenue, to process payments securely
• Delivery and logistics partners, to fulfil and ship your order
• Service providers who support our operations (e.g. website hosting, email communication), under confidentiality obligations
• Government or regulatory authorities, where required by law

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

In accordance with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal and operational requirements
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 9 below.

7. Children's Privacy

The Website is intended for use by parents, educators, schools, and institutions, and is not directed at children. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

9. Grievance Redressal & Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact our Grievance Officer:

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.